Shipping & Delivery

Shipping & Delivery

The products ordered are delivered to the postal address specified by the customer during the order. By registering on the site you will be able to access the reserved section My Account and manage an address book where you can receive your orders. The status of your order will always be available in the My Account section. Deliveries are made from Saturday to Thursday, during normal office hours, excluding national holidays.
When the order is delivered to the express courier, an e-mail will be sent with the indications to verify the path of the package from the taking charge of the courier to the actual delivery.
The delivery is considered completed when the product is made available to the customer at the address specified in the order form.
At the time of delivery of the Products by the courier appointed by Vivenza, the customer is required to check scrupulously:

  • 1. That the packaging is not damaged or otherwise altered.
  • 2. That the number of pieces delivered corresponds to that indicated in the transport document.

Any damage to the packaging and products or the mismatch in the number of pieces/pockets or indications must be immediately notified by the customer, who may contact Vivenza through the customer Service specifying the order for which such mismatches occurred.

Delivery Failure

In case of delivery failure due to the absence of the recipient at the specified address, the courier will send a warning e-mail to the customer with a link to arrange a delivery appointment. The customer may indicate a date and whether the driver will have to arrive in the morning or afternoon. If it is impossible to deliver even on the agreed day due to the absence of the recipient, Customer Service will attempt to contact the customer to schedule a new delivery. In the event that the customer Service is unable to contact the customer for the next 9 working days or in the event of the further impossibility of delivery due to the absence of the recipient, the products covered by the order will be returned to Vivenza
After 30 days from the date on which the products covered by the order have been returned to Vivenza due to the impossibility of delivery, the contract shall be considered terminated and the purchase order canceled pursuant to art. Vivenza will refund the amount paid by the customer net of the costs of returning the products and the costs of their safekeeping at the branch of the courier in charge of delivery.
The termination of the contract and the amount of the refund will be communicated by e-mail. The amount of the refund will be credited by bank transfer, therefore the customer must provide an IBAN with the holder. If, before the expiry of the thirty days, the customer asks to receive the purchased products again, Vivenza will proceed to the new delivery after charging, in addition to the costs of the same, the costs of returning the products to Vivenza and the costs of storage.